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SHIPPING & RETURNS
SHIPPING POLICY
We aim to process orders within 4-6 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. There may be potential delays due to a high volume of orders or postal service problems that are outside of our control but we will do our best to get your shipment delivered.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will not refund the original order (excluding the shipping fee) and ask that you re-submit your order.
TRACKING SHIPMENT
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within 7 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
RETURN & EXCHANGE
Returns are accepted within 14 days of order delivery. All returned items are inspected before an Exchange/Store/Refund can be processed so please ensure that the items are in new, unworn, and unwashed condition; including being free of smells, stains, makeup, deodorant, and/or bodily fluids. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.